Resident Reviews

The management is nice but bad service, my AC has been not working since many time , when it is so cold it stops and when it is so hot it stops cooling. I called many time and they said they fix but it keeps doing the same thing over and over , now that appartment is 80 degrees and keep going up . I asked to for discount and compensation but they never give me anything or anything but heat and cold . . Most likely not renew my lease , definitely not recommend

I’ve lived at Windsor Place for 4 years now, and it has been an amazing experience. The staff—especially Katy, Michaelle, and Morgan—are absolutely the best! This complex was my very first home in North Carolina, and over the years, I’ve gained much more than just a great place to live; I’ve gained true friends who feel just like family!

Michelle from the office is always helpful and patient in helping me with paperwork. Greg from maintenance is always so friendly and willing to help me with my maintenance needs. I love living at Windsor Place.

Greg came to address the issue promptly on the same day, investigated thoroughly and fixed the problem. He was both professional and friendly as well as competent. We very much appreciate Greg and the rest of the maintenance team! So Thank You for a job well done👍

The maintenance crew and office staff knew myself and my family by name. These are professional workers who also took the time to become trusted and respected friends. I recommend this property because the people work to ensure safety and kindness remains a priority.

This is my review and I felt the need to split it by sections to give people on the lookout for new apartments the best information at their disposable. Management are going to reply with some BS respectfully don’t listen to it judging by their responses to these reviews ⭐ Property Management — 0.5 / 5 Property management at Windsor Place Apartments was the most disappointing aspect of living here. The most serious issue was their complete dismissal of a pest problem inside the unit. Management attempted to downplay the situation by incorrectly labeling the pests as “water bugs,” which is unacceptable regardless — especially with a child and a pet living in the unit. Multiple photos of the pests were taken and can be provided if requested, yet management failed to take the issue seriously. This behavior destroyed any trust I had in the management team. Pest control visited multiple times and repeated the same narrative, which became increasingly questionable when challenged. Management also proposed an outrageous lease renewal: over $1,300 for a ~500 sq ft studio, far above what the unit was worth. I am now paying that same amount for a significantly larger 2 bed / 2 bath apartment elsewhere. Additionally, management dismissed legitimate concerns when maintenance installed a microwave that did not fit the designated space, preventing it from opening fully. Instead of acknowledging the mistake and ordering a correctly sized replacement, the issue was brushed off entirely. Overall, management leadership appeared dismissive, uneducated on basic housing concerns, and disconnected from market reality. ⭐ Maintenance — 3 / 5 Maintenance at Windsor Place Apartments was almost entirely carried by one individual. A maintenance worker named Vance handled nearly all work orders and consistently showed professionalism, kindness, and reliability. He was often the only staff member addressing issues and took responsibility for cleaning dog waste when his staff refused. Aside from one newer hire, the rest of the maintenance staff appeared largely inactive. The most notable failure was the microwave replacement, where a unit that clearly did not fit the space was installed instead of ordering the correct dimensions. Without Vance, this rating would be significantly lower. ⸻ ⭐ Amenities — 3 / 5 Amenities at Windsor Place Apartments were serviceable but underwhelming. The property offers: • A dog park • A small pool • Grills • A small gym While these amenities are usable, upkeep is lacking. The gym equipment — particularly the dumbbells — was visibly deteriorating and not replaced in a timely manner. Considering the pricing Windsor Place Apartments attempts to justify, the amenities fall short of expectations. ⸻ ⭐ Neighborhood — 3.5 / 5 The neighborhood surrounding Windsor Place Apartments was generally quiet and pleasant. Most neighbors were older, respectful, and friendly, which contributed to a calm environment. Downsides included: • Vehicles frequently speeding through the property • One neighboring unit consistently leaving trash on their balcony However, the location is convenient, with easy access to Western and nearby stores, making daily errands simple. ⸻ ⭐ Unit — 2 / 5 The studio unit itself was poorly designed and underwhelming. Issues included: • Closet doors repeatedly falling off their rails • Washer and dryer barely fitting the hookup space • Refrigerator area not properly sized • Overall inefficient layout The unresolved pest issue significantly impacted livability. While the unit was reasonably priced initially, Windsor Place Apartments attempted to raise rent far beyond its actual value. There are many nearby properties offering better layouts, more space, and superior amenities at similar price points — including where I currently live. ⸻ Overall Verdict Windsor Place Apartments management consistently fails residents. Between poor leadership, unresolved pest concerns, and unjustified rent increases, I would not recommend this property, particularly for families or pet owners.

The customer service and management is AMAZING. i love every single thing about this apartment complex but the quality and space is very iffy. its a wonderful starter but as life goes on weve began to lack space and the apartment has had a hard time holding up, luckily the maintenance guys are always straight on it though.

The management is so awesome could not ask for better. Brie flores and Michelle are really doing gods work.

Zach and all the guys that work on the maintenance crew are awesome! Professional, friendly, timely, and courteous!